Last updated: September 2026
Thank you for choosing Tendershala. We aim to deliver every service — GeM registration, tender consultancy, certification support, or related documentation — as per the scope and timeline agreed with you. This policy explains when a refund may be considered and how the process works.
When a Refund May Be Considered
A refund will generally be considered only where there is a clear and demonstrable failure on our part to deliver the agreed service — for example, if we are unable to begin or complete the work you've paid for within a reasonable time and through no fault of your own.
When a Refund Will Not Be Considered
- If you request a refund simply because you've changed your mind after work has already begun
- If your application is rejected by GeM, IREPS, or any other government portal or certifying authority for reasons outside our control, such as eligibility criteria, document discrepancies, or policy changes at the authority's end
- If an application is pending with a government department or authority for an extended period — processing timelines at these portals are outside our control
- If you withdraw your application partway through the process for reasons unrelated to our service
- If the refund request is raised more than 30 days after the service was delivered or after you've been intimated that the work is complete
- If you become unresponsive to our requests for information for a continuous period of two months or more — in such cases, the engagement will be treated as closed and will not be eligible for a refund
How to Request a Refund
If you believe you're eligible for a refund under the terms above, please write to us at info.tendershala@gmail.com or reach out through our Contact Us page, describing the service and the reason for your request. Our team will review your request and get back to you.
Refund Processing Time
If your refund request is approved, we will confirm this to you in writing. Approved refunds are typically processed within 15 business days and credited back to the original mode of payment used at the time of purchase.
Note on Document Requirements and Service Fees
Document requirements and service fees may vary by tender, category and registration type. Our consultants confirm the exact checklist and applicable fee for your specific requirement before work begins, so please make sure you've reviewed and agreed to the applicable scope before payment.
Changes to This Policy
We may revise this Refund Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.
Contact Us
For any questions about this Refund Policy, please reach out through our Contact Us page or email us at info.tendershala@gmail.com.