What is GeM Portal Retainership?
GeM Portal Retainership is an all-inclusive, monthly subscription service designed for businesses that want a hassle-free way to maintain and expand their government sales channel without hiring full-time internal staff.
Under this program, our team acts as your dedicated back-office GeM department. We handle daily tender identification, bids submission, technical compliance documentation, stock/price adjustments, order fulfillment tracking, and dispute resolution on your behalf.
Why Choose Monthly Retainership Support?
Managing government procurement requires continuous monitoring and strict adherence to timelines. Retainership ensures you never miss an opportunity or incur penalties.
Dedicated Account Manager
Get a single point of contact with deep expertise in GeM guidelines, policy updates, and tender submission workflows.
Zero Missed Tenders
Receive customized daily notifications for custom bids, RA (Reverse Auctions), and direct purchases matching your domain.
Compliance & Incident Safety
Maintain high seller ratings by avoiding delivery delays, administrative flags, or catalog suspensions through active management.
Cost-Effective Operations
Eliminate the overhead cost of hiring, training, and retaining in-house tender management staff.
Comprehensive Scope of Retainership Services
Our monthly retainer covers every stage of the GeM seller lifecycle:
- Profile & Caution Money Management: Regular updating of profile, vendor ratings, assessment compliance, and caution money limits.
- Catalog Expansion & Price Optimization: Continuous upload of new SKUs, category creation requests, stock level updates, and price adjustments.
- Tender & Bid Participation: Daily screening of published tenders, technical document preparation, financial bid modeling, and L1 participation.
- Order Fulfillment & Invoicing: Assistance with order acceptance, delivery location mapping, CRAC (Consignee Receipt Certificate) tracking, and online bill generation.
- Incident & Grievance Resolution: Prompt response to buyer incidents, delivery extensions, and payment escalation follow-ups.
Who Should Opt for GeM Retainership?
Manufacturers & OEMs
- Firms needing constant reseller management, brand authorization verification, and OEM category publishing.
- Businesses participating in continuous large-scale government procurement tenders across states.
Traders, Distributors & Service Providers
- Sellers managing multi-product inventories across diverse categories needing continuous catalog maintenance.
- Service contractors handling manpower supply, vehicle hiring, facility management, or IT services requiring custom SLA bidding.
Retainership Subscription Plans
| Retainer Plan | Key Inclusions & Scope | Monthly Subscription |
|---|---|---|
| Standard Retainer Plan | Catalog updates (up to 20 SKUs/mo), Daily tender alerts, Up to 5 Bid Submissions/mo, Order invoicing | ₹4,999 / month + GST |
| Pro Business Retainer Plan | Unlimited SKU cataloging, Up to 15 Bid Submissions/mo, Dedicated Account Manager, Incident management | ₹9,999 / month + GST |
| Enterprise OEM Plan | Custom tender participation, Reseller authorization control, Custom bid strategy, Full payment tracking | Custom Quote |
Frequently Asked Questions (FAQs)
1. What is included in the monthly GeM retainership?
Our retainership includes complete account handling: daily tender scanning, catalog uploading and price updates, bid preparation, order processing, invoice generation, and resolving buyer incidents.
2. Can I switch or upgrade my retainership plan later?
Yes, you can upgrade, downgrade, or pause your retainership plan at the end of any billing cycle according to your seasonal business requirements.
3. How do you help with payment releases and CRAC updates?
We monitor consignee receipt updates, assist in uploading accurate bills, and follow up systematically via the official GeM ticket system and buyer contacts to resolve delayed payment issues.
4. Is there a long-term lock-in contract for the retainer service?
No, we offer flexible month-to-month plans as well as discounted quarterly and annual packages based on your preference.
*Note: Document requirements and Service Fee may vary by tender, category and registration type. Tendershala's consultants confirm the exact checklist and service fee that applies to your specific requirement.